Receptionist/Intake Specialist

Roles

Client Advocate

• Serve as the primary point of contact for returning citizens, ensuring they feel supported and understood.
• Advocate for clients’ needs within the organization and with external service providers.

Needs Assessor

• Conduct thorough assessments to identify clients’ immediate and long-term needs.
• Develop personalized reentry plans based on individual assessments.

Resource Coordinator

• Connect clients with internal and external resources to address their needs.
• Ensure seamless coordination of services, including housing, employment, education, healthcare, and mental health support.

Responsibilities

Initial Client Interaction

• Greet and welcome returning citizens when they first walk in.
• Conduct comprehensive intake interviews to gather personal, criminal history, and needs assessment information.
• Explain the reentry program’s services, policies, and processes.

Data Collection and Documentation

• Accurately record and maintain client information, including personal details, assessments, and service needs.
• Ensure all records are up-to-date, secure, and confidential.

Case Management

• Work closely with case managers and other stakeholders to ensure a comprehensive support network for clients.

Knowledge, Skills, and Abilities

Knowledge

• Understanding of reentry challenges and the criminal justice system.
• Familiarity with community resources and services for housing, employment, education, healthcare, and mental health.
• Awareness of confidentiality and data protection regulations. 

Skills

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency in using case management software and databases.
• Critical thinking and problem-solving skills.
• Ability to use standard office equipment, including, but not limited to, computers, telephone systems, copiers/scanner.
• Computer literate: Microsoft Office Suite, Outlook, and web-based services.
• Team player who can work independently.  

Abilities

• Ability to build trust and rapport with clients.
• Capacity to manage multiple cases and prioritize tasks effectively.
• Capability to work collaboratively with a diverse team of professionals.
• Sensitivity to cultural differences and ability to work with diverse populations.
• Ability to advocate effectively for clients’ needs.
• Must be able to navigate stairs and lift/move items up to 25 lbs.

Qualifications

Education

• High school diploma required.
• Bachelor’s degree preferred in social work, criminal justice, psychology, or a related field is preferred.

Experience

• Previous experience working with formerly incarcerated individuals or in a reentry program is highly beneficial.
• Experience in case management or a related field is preferred.

Certifications

• Relevant certifications in social work or case management can be advantageous.

Other Requirements

• A valid driver’s license and reliable transportation may be required.
• Ability to pass a background check.

Compliance

• Comply with all Foundation of HOPE personnel policies and standards.
• Personally exemplify the values of the organization and its mission.
• Complete all required personnel paperwork in a timely and professional manner.
• Maintain flexibility and creativity to best meet the needs of our participants.
• Agree to and sign a Confidentiality Agreement regarding all aspects of client, staff, and agency information.
• Maintain professionalism in communications, personal interactions, and attire.  

Workday is 8:30 am-4:30 pm, Monday-Friday with the occasional need to modify schedule for events, trainings, or staff meetings.